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1. Goods and Services Tax Identification Number (GSTIN)

Under Indian tax regulations, an active GSTIN is a mandatory requirement to sell commercial goods online. The GSTIN must be registered to your business entity (or personal name for sole proprietorships). Ensure the registration address listed on your GSTIN matches your business location.

For sellers operating warehouses across multiple states, you must register a secondary place of business under your GSTIN for each state to ensure compliance with tax and shipping regulations.

2. Business or Personal PAN Card

A Permanent Account Number (PAN) is required for identity and tax verification. For partnership firms, LLPs, or private companies, you must provide a corporate PAN. Sole proprietors can use their personal PAN card for registration.

3. Active Business Bank Account

To receive payouts from Flipkart, you must provide details for an active bank account registered under your business name. You will need to upload a cancelled cheque or bank statement showing your business name, account number, and IFSC code.

Flipkart conducts a penny drop test (depositing a small amount to verify the account details) to confirm the bank account is active before approving your seller profile.

4. Brand Authorization & Trademark Registry

If you plan to sell branded goods or list products under a registered brand name, you must provide trademark certificates or a Brand Authorization Letter (BAL) from the brand owner.

This documentation protects your listings from unauthorized sellers and helps secure category approvals for restricted product groups.

Onboarding & Documentation Division

Our onboarding division handles new seller registrations, KYC validation, bank verification setup, warehouse pick-up mappings, and initial brand approvals. They work with new sellers to prepare all documentation, helping resolve verification holds and QA rejections during store launches.

Cataloging & SEO Division

This team manages product listing copy, keyword research, description editing, sizing charts, variations structure, and brand store layouts. They review listing quality scores and implement catalog updates to support organic search performance.

Advertising & Campaign Division

Our ad managers handle PLA campaigns, Smart ROI strategies, search keyword bidding, event budget scheduling, and ACOS audits. They manage ad spends to keep campaign costs aligned with your profitability goals.

Operations & Returns Division

This division manages daily order dispatches, warehouse compliance metrics, returns inspections, and Seller Protection Fund (SPF) claims. They help sellers track return packaging and file claims for damaged items.

Standard Communication Channels

Our team is available Monday to Saturday from 10 AM to 7 PM IST to handle daily operations, catalog updates, and campaign optimization. We use dedicated communication channels to coordinate with your warehouse and logistics staff, keeping your store running smoothly.

We set up shared WhatsApp groups for quick operational updates, such as shipping manifest confirmations, return package inspections, and daily order volumes. For billing audits, catalog approvals, and reporting, we coordinate via email, providing clear records of all account updates. We also schedule weekly video calls to review ad campaign performance, budget settings, and keyword strategies.

Emergency Escalation SLA & Infringement Defense

If you experience critical account issues, such as listing hijack attempts, inventory errors, pricing discrepancies, or sudden suspensions, we provide an emergency escalation process.

Clients can contact their dedicated account manager or our operations line for priority support. We aim to address critical dashboard issues within 2 hours of notification, helping minimize potential disruptions to your sales.

For brand protection and trademark defense, our legal operations team acts quickly to file IP violation reports on Flipkart. When bad-fit mapping attempts hijack your catalog buy box, we compile authorization letters and invoices to request immediate removal of unauthorized mappings from your product detail pages.

Billing, Invoicing, & Payment Transparency

We believe in complete transparency across all financial interactions. We send official GST-compliant invoices for our management services on the 1st of every month. Payments can be settled via UPI, Net Banking, or corporate bank transfer. All billing queries regarding fee breakdowns, hours logged, or performance retainers are handled by our dedicated finance desk within 24 hours of submission. We also provide advisory support for brand registration modifications and corporate legal compliance setups.

North and West Regional Support

Our New Delhi operations team manages warehouse setups, cataloging, and daily dispatches for sellers located in Haryana, Uttar Pradesh, Rajasthan, Punjab, Gujarat, and Maharashtra. We provide direct coordination with local pickup riders and logistics hubs to resolve transport breaches.

South and East Regional Support

We support e-commerce operations for sellers in Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, West Bengal, and Bihar. We coordinate in local languages, including Hindi, Tamil, Telugu, Kannada, and Bengali, to support smooth communication with your warehouse staff.